Verzendbeleid
At the moment, Flow ships exclusively to the Netherlands and Belgium.
By focusing on these regions, we can guarantee the fastest delivery times and the best possible customer experience. Once our next restock arrives, we plan to expand shipping across Europe.
Shipping destinations
Currently, we ship only to:
The Netherlands
Belgium
This regional focus allows us to process and deliver orders efficiently.
Processing time
All orders are processed within 1 business day.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery times
Estimated delivery times are as follows:
The Netherlands
Orders are usually delivered within 1-2 business day.
Orders placed before 22:00 are most of the time shipped the next day.
Belgium
Orders are typically delivered within 1–3 business days.
Please note that delivery times are estimates and may vary during peak periods or due to carrier-related delays.
Shipping costs
Shipping costs are calculated at checkout.
If applicable, we may offer free shipping on orders over €50.
Order tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking link.
You can track your shipment via DHL or PostNL using the provided tracking information.
Incorrect address
Please double-check your shipping address before completing your order.
If an incorrect or incomplete address is provided, Flow is not responsible for:
Delayed deliveries
Lost shipments
Additional shipping costs
If you notice an address error after placing your order, please contact us as soon as possible at contactflowhair@gmail.com.
Lost or delayed packages
If your package is delayed, please allow up to 48 hours for tracking updates to appear.
If your order has not arrived within the expected delivery window, contact us and we will assist you immediately.
Damaged deliveries
If your order arrives damaged, please email us within 48 hours after delivery at contactflowhair@gmail.com and include clear photos of:
The product
The packaging
The shipping label
We will review the issue and offer an appropriate solution.
