You can return your order within 30 days of receiving it.

To be eligible for a return, your item must:

• be returned within 30 days of delivery
• be in its original packaging where reasonably possible
• include all accessories and promotional items received with the order
• be in a condition suitable for return processing

Hygiene & safety notice

For hygiene and safety reasons, products that have been extensively used, damaged by the customer, or returned in an unsanitary condition may not be eligible for a full refund.

If a product arrives damaged or defective, please contact us immediately and we will make it right.

To start a return, email us at:

contactflowhair@gmail.com

Please include:

• order number
• name used on the order
• reason for return (optional)

We’ll send you the return instructions.

Return shipping costs are paid by the customer

If your item is damaged, defective or incorrect, we will cover the costs

Once we receive and inspect your return, we will notify you.

If approved, your refund will be processed to your original payment method within 5–10 business days.

If your order arrives damaged or incorrect, please contact us within 48 hours after delivery at:

contactflowhair@gmail.com

Include clear photos of:

• the product
• the packaging
• the shipping label

We will offer a replacement or refund.

We currently do not offer exchanges.
If you want a different product, please return your order (if eligible) and place a new order.

Goorstraat 14

Soerendonk

Noord-Brabant

6027NC

The Netherlands

The following items are not eligible for return:

• used hair products
• items damaged due to improper use